Customer Service to Advance Your WASH Project

Improve your large-scale water, sanitation, and hygiene services by focusing on customer engagement and satisfaction.

Talk With a WASH Customer Service Expert
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OVERVIEW

Why Integrate Networked Customer Service in WASH Projects/Services?

Benefits of using the network

  • Public engagement
  • Increased accountability
  • Increased sense of community ownership
  • Improved management and maintenance efforts
  • Longevity of services
  • Added mechanism to support behavioral change along with infrastructure investments.

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We help you develop the customer service operations for your WASH initiative by providing resources, training, technical assistance, and peer connections that will mobilize more popular support for your work, better manage operations, and lift up the role of the users in the maintenance, financing and management of your WASH projects.

→ Join the Network Today
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Asutifi North Ahonidie Mpontuo: This is a life-saving project intervention seeking to extend safe water, sanitation, and hygiene services to 65,000 people in the Asutifi North District in Ghana.  The work creates the mechanisms for peer-to-peer coordination, opens feedback from users of water systems, and works on culture shifts required to support the vision of the local government and leaders. (learn more) 

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Everyone is a customer of WASH projects. Everyone participates and serves an important role in the delivery of safe water, sanitation, and hygiene services. Users' voices, insights, leadership, and complaints contribute to the success of WASH efforts. Building a customer service function and networking with people to support it is proving to be a powerful and effective addition to WASH Projects.  Find out more..

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Behind every successful project is a powerful and effective network of people.

We have pulled together the checklists, guidelines, and shared knowledge from our work and from others to help you.

They are in "Running a Desk" section of this webpage.

OVERVIEW

Why Integrate Networked Customer Service in WASH Projects/Services?

People are the users and customers of every system.

  • The people that use water systems are critical to sustainable water management and governance.
  • The people provide a bulk of the money required for the daily operations and maintenance of water supply infrastructure.
  • They provide water utility feedback to detect operational failures including changes in source water quality.
  • They sense illegal connections and report to utilities.
  • They sense and detect certain classes of chemical compounds.
  • The users amplify the health, economic, hygiene, and sanitation value produced by systems.
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Get Networked with WASHDESK Customer Service

In every WASH project, there is somebody working to network the people to each other to get things done.  This site is for them.  People working to grow and strengthen the networks of people collaborating with each other to advance WASH.

→ Join the Network Today

Effective Customer Service Network for WASH Initiatives

For WASH partners who love people as much as good clean water

Networked customer service is an ideal part of all WASH initiatives. It provides a structured way to listen for key feedback, understand the people’s view of the challenge, and build advocacy for them and their needs into the project management and ownership.

Engaging the customers is straightforward. Washdesk offers steps to follow, guides, peer to peer discussions, and resources for leaders working as Washdesk officers, their project managers, agency staff, financers, and philanthropists working to adapt to and advance customer concerns. Washdesk organizes the support for you.

  • Emails and updates
  • Workshops
  • Resources
  • Case studies

Let's Talk

Customer service matters everywhere, most in the hardest to reach places and among people most in need of safe reliable accessible water and sanitation.

Connect with WASH Customer Service Experts

→ Join the online network and browse on your own